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Terms and Conditions

Effective Date: 07/11/2024

Welcome to Daystar Distributing. These terms and conditions outline the rules and regulations for the use of our online store, located at https://daystardistributing.com. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.

1. General

1.1 Acceptance of Terms: By accessing and using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.

1.2 Changes to Terms: We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the modified terms.

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old to use this website. By using this website, you represent and warrant that you are at least 18 years of age.

2.2 Account Registration: To access certain features of our website, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

2.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Products and Orders

3.1 Product Information: We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free.

3.2 Pricing: All prices are subject to change without notice. We reserve the right to modify prices at any time. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced product.

3.3 Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt.

3.4 Payment: You agree to pay all charges incurred by you or on your behalf through the website, at the prices in effect when such charges are incurred, including all applicable taxes and shipping fees.

4. Shipping and Returns

Please refer to our Shipping and Returns Policy for detailed information on our shipping and returns processes.

5. Intellectual Property

5.1 Ownership: The content on this website, including text, graphics, logos, images, and software, is the property of Daystar Distributing or its content suppliers and is protected by intellectual property laws.

5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content on the website without our express written consent.

6. Limitation of Liability

6.1 Disclaimer: The website and its content are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

6.2 Limitation of Liability: To the fullest extent permitted by law, Daystar Distributing shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the website or its content, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Daystar Distributing, its officers, directors, employees, agents, and affiliates, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the website or violation of these terms and conditions.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these terms and conditions shall be brought exclusively in the federal or state courts located in Springfield, Missouri.

9. Contact Information

If you have any questions about these terms and conditions, please contact us.

Thank you for visiting Daystar Distributing. We appreciate your business and look forward to serving your commercial and industrial lighting needs.

Privacy Policy

Effective Date: 07/11/2024

Welcome to Daystar Distributing. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our Shopify store or interact with us in any other way.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information: When you make a purchase or attempt to make a purchase through our store, we collect personal information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Order Information: Information about the products you order, special instructions, and delivery details.

  • Device Information: Information about your device, web browser, IP address, time zone, and some of the cookies installed on your device.

  • Usage Data: Information about how you interact with our website, including the pages you visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders.

  • Communicating with you about your order status and any inquiries.

  • Improving our website and services based on your feedback.

  • Personalizing your shopping experience.

  • Sending you promotional materials, updates, and special offers (you may opt out at any time).

  • Detecting and preventing fraud or other illegal activities.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We engage third-party companies and individuals to facilitate our services, provide services on our behalf, and perform service-related activities. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Security of Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

  • The right to access and receive a copy of the personal information we hold about you.

  • The right to request correction of any inaccurate or incomplete personal information.

  • The right to request the deletion of your personal information.

  • The right to object to the processing of your personal information.

  • The right to withdraw consent to the processing of your personal information at any time.

To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us.

Thank you for trusting Daystar Distributing with your commercial and industrial lighting needs. Your privacy is important to us, and we are committed to protecting your personal information.

Shipping and Returns

Effective Date: 07/11/2024

Shipping Policy

At Daystar Distributing, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy to understand how we handle your orders.

1. Shipping Times and Costs

  • Processing Time: Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Time: Delivery times vary based on your location. Typically, orders within the continental United States are delivered within 3-7 business days.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location.

  • Backordered Items: For items that are on back order. We will hold your shipment until all items are ready to be shipped together. If you would like to receive available items sooner, we recommend placing two orders.

2. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order until it arrives at your doorstep.

3. International Shipping

At this time, we only ship within the United States. We do not offer international shipping.

Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Daystar Distributing. If you are not satisfied, you can take advantage of our hassle-free 30-day return policy.

1. 30-Day Return Policy

  • Eligibility: You have 30 days from the date of delivery to return your item(s) for a full refund.

  • Condition: Returned items must be in their original condition, unused, and in the original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Free Returns

We offer free returns on all eligible items. To initiate a return, please follow these steps:

  1. Contact Us: Visit our contact page to request a return.

  2. Prepare Your Package: Place the item(s) in their original packaging along with the proof of purchase.

  3. Attach Return Label: Attach the provided return label to the package.

  4. Ship the Package: Drop off the package at the nearest shipping facility or schedule a pickup.

3. Broken or Defective Items

If you receive a broken or defective item, please contact us immediately. We are committed to providing quick replacements for defective products.

  • Contact Us: Visit our contact page to request a replacement.

  • Replacement: We will arrange for a replacement item to be shipped to you as soon as possible, free of charge.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us.

Thank you for shopping with Daystar Distributing. We appreciate your business and are committed to providing you with the best products and service.

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